12-volt battery failure
Assessment of common auxiliary-battery related non-start situations.
Electric and alternative-fuel vehicles
EV Breakdown and Recovery
Vehicle-appropriate roadside assessment, loading and transport for electric cars and vans.
FGH Assist
Recovery planned around the vehicle
Electric vehicles can require different loading, wheel and manufacturer considerations. We establish the vehicle, fault, wheel condition, state of charge and any collision damage before confirming the recovery approach.
Every instruction is assessed against the vehicle, location, condition, access and intended destination. Where a specialist vehicle class or procedure is required, capability is confirmed before acceptance.
Service scope
What this service can cover
The exact response is confirmed against the job information provided. We avoid making blanket capability claims where vehicle class, load, damage or access changes the requirement.
Charging-related breakdowns
Recovery planning where a vehicle cannot charge or continue to a suitable charger.
Flat traction battery
Movement to a safe charging location where roadside charging is not available.
Tyre, wheel and warning issues
Vehicle position and manufacturer requirements considered before intervention.
All-wheel-drive and immobilised EVs
Loading method selected to avoid inappropriate wheel movement.
Accident-damaged EVs
Complex or battery-related damage is assessed before acceptance and specialist procedure is confirmed.